At Coinme, we’re redefining access to financial services in a digital world. By combining the cutting-edge power of blockchain technology with everyday simplicity, we make digital currencies accessible and usable for all. As the worlds largest
ABOUT BELONG This is not a call center job. It is the first voice, the first chat, and the first proof that the Belong operating system actually works. In the old model, when a homeowner or resident had a problem, they called a property manager and hoped someone picked up. At Belong, someone always picks up. And that someone is you. If you believe that how you make people feel in their most frustrated moments is a skill worth mastering, keep reading. Belong is the Residential Operating System for rental homeownership. We are not a property management company. We are the system that makes one unnecessary. Backed by Andreessen Horowitz, Fifth Wall, and Battery Ventures, with a strong Series C behind us, we are scaling toward profitability and a Series D from a position of strength. The homeowners and residents who reach out to us are not ticket numbers. They are members. And the person who answers is not a call center agent. They are the frontline guardian of the Belong experience. THE ROLE As a Member Support Specialist, you are the universal fallback of the Belong operating system. Every member journey eventually touches Support. You are the guarantee that Belong is never unavailable, never unresponsive, never impersonal. You triage incoming requests via Intercom, phone, and chat. You resolve what you can on first contact. When a request requires a specialist team, you route it with full context so the member never repeats themselves. To the member, they gained a teammate. They did not lose one. This role is powered by AI and built for people with the intelligence to leverage it. The system gives you member history, home data, and real-time visibility. Your job is the human layer that makes all of it feel personal. WHAT YOU WILL DO Resolve on First Contact Whenever Possible Handle inbound requests via Intercom, phone, and chat. Diagnose the issue, check context in Foundation, and resolve it. One interaction. One resolution. Trust earned. Route with Context, Never Confusion When a request needs a specialist team, you transfer it with full context. A transfer at Belong is a guided connection, not a cold handoff. Represent the Brand at the Highest Standard Speak the Belong language. Use names. Acknowledge emotions. Respond with urgency and ownership. Every interaction is a brand moment. Contribute to the Machine Flag recurring issues and member pain points. Help refine macros and AI-assisted triage. Operate with radical ownership. If a member’s issue was not handled, you own it until it is resolved. WHO YOU ARE You are early in your career. That is not a limitation here. It is the point. Belong moves fast, builds fast, and rewards people who grow fast. Here is what we are looking for: You are empathetic and calm under pressure. When someone is frustrated, you listen, acknowledge, and solve. You are relentlessly curious about technology and genuinely excited about what AI makes possible. You are a fast learner. The Belong system touches leasing, maintenance, finance, and member communication. You triage intelligently across all of them. You take ownership seriously. You do not pass problems down the hall. You are obsessed with learning. You want to be significantly better in 12 months than you are today. You care about the humans on the other end. A resident who calls at midnight with a water leak is scared. You fix both the problem and the feeling. WHAT YOU BRING 0 to 3 years of experience in customer support, hospitality, or customer success. Strong verbal and written communication across multiple channels: phone, chat, and email. Comfort with Intercom, CRMs, and AI-assisted workflows. Track record of setting goals and caring about whether you hit them. Genuine interest in service excellence, technology, or operations. WHAT BELONG OFFERS A front-row seat at a venture-backed company redefining one of the largest and most broken industries in America. Real career acceleration. We promote from within. Your growth is determined by your output, not your tenure. AI-first tooling that makes you dramatically more productive than your peers at traditional companies. A culture built on clarity, ownership, and the relentless pursuit of excellence. Not corporate. Not bureaucratic. Intentional and intense. Competitive compensation with performance-based upside tied directly to what you deliver. The chance to do work that matters. Every member you help is a person who feels like they belong — because you were there when it mattered. THE BELONG STANDARD
Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (candidate expected to be flexible with the clients preference, including weekends and US holidays during peak
ABOUT THE ROLE As a Customer Support Specialist, youll be one of the first people on the ground in South America, helping establish Halters presence across the region and owning what great support looks like for